FAQs
Shipping
All items are shipped within 1-3 business days with $10 flat rate shipping Australia wide. Once the order has been shipped you will be notified via email.
If you require your purchase urgently, please advise at the check out and I will endeavour to make it happen faster for you.
Returns
All returns and exchanges are welcome within 30 days from purchase however any postage costs incurred will be the responsibility of the customer.
Returns are only accepted if the product you have received is faulty or significantly not as described. As each item is handmade, please keep this in mind and that colours may appear differently when viewing products on different devices to how they appear in natural light.
To return your product please mail it to: PO Box 377, Childers QLD 4660
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund Policy
Our policy is a 30 day policy, if your purchase date exceeds the 30 days unfortunately we will not be able to offer you a refund.
For a refund to be eligible the product must be in the same original condition that you received it, and unused. It must also be sent back in the original packaging.
Proof of purchase is required.
After the product has been returned and inspected you will be sent an email to notify if your return has been accepted or rejected. If approved the refund will be processed and a credit applied to your original payment method.
Sale items are excluded from refund.
Shipping costs are non-refundable. This will be deducted from the original payment amount.